CONTACT US
Concierge Support & Inquiries
At Aurelston™, we believe that exceptional service is as important as the products we curate. Whether you require detailed product specifications, shipping updates, or design guidance, our team is here to provide a white-glove experience[cite: 49, 254].
GET IN TOUCH
For all inquiries regarding orders, partnerships, or product details, please email us directly.
Our team is committed to fast, respectful communication[cite: 256].
We typically respond to all inquiries within 24 hours.
FREQUENTLY REQUESTED INFORMATION
Order Cancellations:
Please note that cancellations must be requested within 24 hours of placing your order[cite: 141].
Please note that cancellations must be requested within 24 hours of placing your order[cite: 141].
Damage Claims:
If an item arrives damaged, please document it with photos and contact us within 48 hours of delivery[cite: 159].
If an item arrives damaged, please document it with photos and contact us within 48 hours of delivery[cite: 159].
Shipping Timelines:
Luxury wellness equipment typically ships within 10–18 business days, while sculpted furniture may take 14–25 business days[cite: 197, 198].
Luxury wellness equipment typically ships within 10–18 business days, while sculpted furniture may take 14–25 business days[cite: 197, 198].